Refund policy
At Towelery.pk, we ensure that every product goes through strict quality checks before dispatch. However, if you receive an incorrect or defective item, we offer a smooth return and exchange process.
Eligibility for Return & Exchange
You can apply for a return or exchange if:
-
You received a wrong product
-
The product is damaged or defective on arrival
-
Size or color is different from what you ordered
Conditions
-
Return request must be made within 3 days of receiving your order.
-
Product must be unused, unwashed, and in original packaging.
-
Exchange will be processed once the returned item is received and inspected.
Non-Returnable Items
-
Used or washed towels
-
Products damaged due to customer handling
-
Items purchased on clearance or special sale (unless defective)
Exchange Process
-
Contact our support team with your order number and issue details.
-
Our team will guide you on how to send the product back.
-
After inspection, we will dispatch your exchange item.
No Refund Policy
Towelery.pk does not offer monetary refunds. We only offer return and exchange, as per the conditions mentioned above.